After-Sales Service
Our relationship doesn't end at shipment. Yuanpeng provides responsive, professional support to ensure your screens perform as specified.
24/7 Technical Support
Troubleshooting: Expert diagnosis of screen performance issues with corrective recommendations.
Technical Documentation: Datasheets on request.
|
Channel |
Response Time |
|
|
Within 4 hours |
|
Phone / WhatsApp |
Immediate (business hours) |
|
Video Call |
Scheduled within 24 hours |
Quality Warranty
All products covered against manufacturing defects, API non-conformance, and sealing system failures.
Warranty claim process: Document issue → Contact support → Engineering review (24h) → Replacement or refund.
Rapid Replacement
Rush Production
5–10 days for standard specifications, 7–15 days for custom
Safety Stock Program
Buffer inventory maintained for regular customers, ready for immediate shipment.
Express Shipping
Air express (3–7 days), air freight (5–10 days), sea freight (20–40 days).
Spare Parts & Training
Repair Plugs
Air express (3–7 days), air freight (5–10 days), sea freight (20–40 days).
Replacement Sealing Strips
Standard and heat-resistant formulations available.
Training Resources
On-site training for partners; video guides and technical webinars.
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